Privacy Policy for Osprey Detail

Osprey Detail (referred to as "we", "our", or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with our automotive detailing services. By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information for different purposes to provide and improve our services to you.

1.1 Personal Data You Provide Voluntarily:

• Contact Information: When you request a quote, book an appointment, or inquire about our services (premium interior and exterior detailing, paint correction, ceramic coating, leather treatment, engine bay detailing, headlamp restoration, paint protection film, odour elimination, express washes), you may provide us with your name, email address, phone number, and physical address.
• Vehicle Information: Details about your vehicle, such as make, model, year, and condition, may be collected to tailor our services to your specific needs.
• Communication Content: Any information you provide when communicating with us through our website, email, or phone.

1.2 Automatically Collected Data:

When you access our online platform, we may automatically collect certain information, including:

• Usage Data: Information about how you access and use our website, such as your browser type, operating system, IP address, referral source, pages viewed, and the time spent on those pages.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

2. How We Use Your Information

We use the collected data for various purposes:

• To provide and maintain our automotive detailing and preservation services.
• To process your appointments and service requests for premium interior and exterior detailing, paint correction and ceramic coating, leather treatment and restoration, engine bay detailing, headlamp restoration, paint protection film application, odour elimination, and express washes.
• To communicate with you regarding your inquiries, appointments, and service updates.
• To improve and personalise your experience on our website.
• To understand and analyse how you use our services and website.
• To detect, prevent, and address technical issues or fraudulent activities.
• To comply with legal obligations.

3. Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: We may share your data with third-party service providers to monitor and analyse the use of our service, process payments, or provide other services on our behalf.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred.
• Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• With Your Consent: We may disclose your personal data for any other purpose with your explicit consent.

4. Security of Your Information

The security of your personal data is important to us, but remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

5. Your Data Protection Rights under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update or to delete the information we have on you.
• The right of rectification.
• The right to object.
• The right of restriction.
• The right to data portability.
• The right to withdraw consent.

6. Links to Other Sites

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Osprey Detail
• 8 Kaki Bukit Avenue 1,
• #05-09 Eunos Technolink,
• Singapore, Central Region, 417941
• Singapore